Rental Policies

Reservation & Payment Process

Once a reservation request is accepted, guests are required to pay a down payment on the rental. This amount is either the Refundable Security Deposit or one half of the rental total.

The remaining rental amount is due 30 days prior to arrival. We will send you a reminder email before the due date. If you are booking less than 30 days prior to your arrival date then the total rental amount is due upon booking.

Please note that if you have booked through a 3rd party website or app such as VRBO, Airbnb, or TripAdvisor then the reservation & payment process may be different. Please check your booking verification or contact us directly with questions.

Payment

We accept major credit cards (Visa, MasterCard, Discover) and personal or bank checks. If providing payment via personal or banking check, please make it payable to CENTURY 21 Boardwalk and mailed to:

  • CENTURY 21 Boardwalk
  • Attn: Vacation Rentals
  • 113 Maple Street
  • Manistee, MI 49660

(Please provide the Booking ID in the memo)

Refundable Security/Damage Deposit

If your rental property requires a Refundable Security/Damage Deposit, the Deposit is required in addition to the rental fee and is refundable within 14 days following your departure provided the rental is left in proper condition, reasonably clean and without any damages or missing items.

Deductions may be held for any damages to the property, missing towels, linens, kitchen and household items, including decorations and outdoor accessories. Funds will also be deducted from your deposit if any lights are left on, heat/AC units are not properly set, or windows and doors are left open and/or unlocked. If damages are over and above the Security Deposit the remaining amount will be charged to your credit card.

Vacation Rental Damage Insurance

As a part of your stay, you may purchase a Vacation Rental Damage Protection plan designed to cover unintentional damages to the rental unit interior that occur during your stay provided they are disclosed to management prior to check-out. If purchased, the policy will pay a maximum benefit of $3,000. Any damages that exceed $3,000 or are not covered under the plan will be charged to the credit card on file. If, during your stay at one of our rental properties, an insured person causes any damage to real or personal property of the unit as a result of inadvertent acts or omissions, the Insurer will reimburse the Insured for the cost of repair or replacement of such property up to a maximum benefit of $3,000. Certain terms and conditions apply. Full details of the Vacation Rental Damage coverage are contained in the Description of Coverage or Insurance Policy. The Vacation Rental Damage can be purchased up to, and including at, check-in. By submitting payment for this plan, you authorize and request CSA Travel Protection and Insurance Services to pay directly CENTURY 21 Boardwalk Vacation Rentals any amount payable under the terms and conditions of the Vacation Rental Damage. Please contact CENTURY 21 Boardwalk Vacation Rentals directly if you do not wish to participate in this assignment.

Cancellations & Refunds

Confirmed reservations that are cancelled less than 30 calendar days before arrival will result in forfeiture of your original down payment on the reservation.

No refunds will be granted for early departure or late check ins, mechanical malfunctions, loss of power/water, neighboring construction or noise, evictions, inclement weather or other acts of god.

Please note that if you have booked through a 3rd party website or app such as VRBO, Airbnb, or TripAdvisor then the cancellation & refund policy may be different. Please check your booking verification or contact us directly with questions.

Check In/Out

Check in time is after 4:00pm EST and check out is before 11:00am EST (10:00am for select rentals). Unauthorized early arrivals or late departures will result in a $50 fee assessed for each half hour.

Arrival Instructions

Arrival instructions, including entry information, are emailed a few days prior to your arrival. Please be sure to check junk or spam inboxes if you do not see it by the day of arrival.

If you booked through a 3rd party app or website such as VRBO, Airbnb, or TripAdvisor please note the Arrival and Entry Information will be emailed to the email you submitted or is connected to your account with the 3rd party app or website.

Age Requirements

You must be 25 years of age or older to rent from CENTURY 21 Boardwalk Vacation Rentals and must occupy the rental property the entire term of the reservation. Singles under 25 years of age are prohibited unless accompanied by parent or legal guardian. We do not rent to groups of minors with or without chaperones.

Number of Guests

The number of people occupying the rental must be disclosed at time of rental. If the number of persons staying in the home exceeds the maximum occupancy of the rental, all additional persons will be asked to vacate the property immediately.

Parties

No house parties are permitted in the rental or on the rental grounds. If a party is reported, you will be asked to vacate the rental home without refund.

Non-Smoking

All of our properties have a strict NO SMOKING policy! Your security deposit will be forfeited if there is evidence of smoking in the rental home. You will be responsible for additional charges if the restoration of the property exceeds your deposit.

No Pets

Most of our rental properties do not allow pets unless explicitly stated in the property description. Your security deposit will be forfeited if there is evidence of a pet in the rental. You will be responsible for additional charges if the restoration of the property exceeds your deposit.

Items Left Behind, Lost or Stolen

We will not be responsible for personal items left behind after checkout. However, if you are missing an item, we will do our best to locate the item and mail it to you. We will not be responsible for personal items that are lost or stolen during your stay. We ask that you take the normal precautions in securing the rental home such as locking all exterior doors when leaving the home.

Accommodations

Each rental property reflects the taste of its owners. Specialty items vary. Every effort is made to assure accurate descriptions with no misrepresentation intended. CENTURY 21 Boardwalk will not be held responsible for errors in printing, changes made by owners or matters out of our control, i.e. noise, construction, weather, certain community amenities, etc. Substitutions and refunds will not be made upon arrival for any reason except as required by law.

CENTURY 21 Boardwalk Vacation Rentals is not a member of the associations affiliated with certain properties. While we work hard to connect with owners and association leadership, CENTURY 21 Boardwalk is not responsible for community amenities that may be out of order.

TThe Owner and CENTURY 21 Boardwalk Vacation Rentals shall not be liable for any bodily injury or death or property damage which may arise in connection with the tenant's occupancy of the premises. The tenancy agrees to indemnification and hold the Owner and CENTURY 21 Boardwalk Vacation Rentals harmless for any damages, injury, claim, or liability which may arise in connection with the tenant's occupancy of the premises.

You acknowledge and agree to rent the premises "as is." Any information presented or received is deemed reliable, but not guaranteed. You waive any claim against the Owner and CENTURY 21 Boardwalk Vacation Rentals arising out of the condition of the premises or dissatisfaction of same.

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